ORDERS & SHIPPING

• Do You Ship To Me?

  As long as you live on Earth, we can ship to you!
  For outside of Australia, your shipping costs are calculated at checkout. We use Australia Post as our shipping provider so if your address is not showing as available there could be a provider restriction so please reach out, and we’ll see if we can find an alternate courier to send your order through

  All orders include tracking

  Shipping cost is calculated at checkout based on weight, dimensions and destination.

  Import costs may apply, we are not responsible for any additional costs incurred by your customs

• Will I Get An Invoice With My Order?

  Invoices are automatically sent to the email address that you provide during the checkout process. In order to be morre environmentally friendly we will no longer include paper invoices in packages.

• What Payment Types Do You Accept?

  We accept credit card , PayPal and Afterpay.

• Can I Add To An Existing Order?

  We try our best to accomodate however this may not be possible if your order has already been packed. Please send us an email with your order number and changes to hello@sweetwonderland.co

  Please note that adding items to an order may slow down dispatch.

• How Long Does Postage Take?

  We aim to dispatch all orders placed before 11:00 am AEST the same business day. Orders placed after that time will be processed the next business day.

  Standard domestic shipping in Australia typically takes 2–5 business days, depending on your location

  Express domestic shipping in Australia typically takes 1-3 business days, depending on your location

  International shipping times vary by country however, in most instances it takes 5-15 business days

• Do you ship to PO Boxes or parcel lockers?

  Yes, we ship to PO Boxes and parcel lockers when using Australia Post services.

• What if my package arrives damaged?

  Please contact us within 48 hours with photos of the damage so we can help resolve the issue.